Question 1

Do I need to show ID to buy tobacco, vaping products, or related items?

Accepted Answer

Yes. Retailers selling tobacco, vape products, or age-restricted items typically require government-issued photo ID to verify age as required by law.

Question 2

Are cigars stored on-site in a humidor, and how does that affect freshness?

Accepted Answer

Many cigar retailers keep premium cigars in a temperature- and humidity-controlled humidor to preserve freshness. Customers can ask staff how items are stored and request guidance on home storage.

Question 3

Can I try or smoke a cigar inside the store?

Accepted Answer

Policies vary by location. Some shops offer a designated indoor seating area or small cigar lounge; always check the store's current policy before planning to smoke on site.

Question 4

Do smoke shops repair vape hardware or help with device troubleshooting?

Accepted Answer

Many shops provide basic troubleshooting and replacement parts (coils, tanks, batteries) and may assist with simple repairs. Extent of service varies by store and device.

Question 5

Are CBD and kratom products sold at smoke shops legal and regulated?

Accepted Answer

Availability varies. CBD and kratom are subject to differing local and state regulations; customers should ask staff about sourcing, labeling, and any applicable legal restrictions.

Question 6

How should I choose a cigar if I'm new to smoking?

Accepted Answer

Customers often start by sharing flavor and strength preferences with staff; retailers commonly recommend mild to medium cigars for beginners and offer guidance on cut, light, and smoking techniques.

Question 7

What is a humidor and why is it important?

Accepted Answer

A humidor is a controlled storage cabinet that maintains consistent humidity to preserve cigar flavor and prevent drying. Proper humidor conditions help maintain cigar quality over time.

Question 8

What are your store hours?

Accepted Answer

Discount Smokes is open 7 days a week from 8 AM to 8 PM. Our cigar lounge follows the same hours.

Question 9

Where is Discount Smokes located?

Accepted Answer

We're at 6434 N Preston Hwy, Suite 3, Louisville, KY 40229. About 3 miles south of Gene Snyder Freeway in the Hillview area.

Question 10

Do you have a rewards program?

Accepted Answer

Yes! Sign up in-store for our customer rewards program and earn points on every purchase. Our friendly staff tracks your points automatically.

Frequently Asked Questions